West Hampshire Community Diabetes Service ‘Reaching and Teaching’
by West Hampshire Community Diabetes Service/Southern Health NHS Foundation Trust
In a redesign of the diabetes treatment pathway, adult patients with diabetes now have a single point of access and are triaged by a diabetes nurse telephoning each patient. The service provides type 1 and 2 education and multidisciplinary clinical appointments throughout West Hampshire, in addition to a nurse-led telephone advice line open Monday to Friday 9-5pm. There is also a primary care education programme in place to support GP and practice nurse initiation and adjustment of insulin and GLP-1 therapies. The infrastructure is built around a remotely accessible IT package. Feedback about the education courses and appointments has been positive, while there have been improvements in the number of patients achieving glycaemic targets and a reduction in hypoglycaemia admission rates.
"The entrant tackled the IT community very well and demonstrated very impressive outcomes."