SEREN Connect: A Holistic Young Adult Diabetes Education
by NHS Collaborative, NHS Wales
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SEREN Connect is a comprehensive education programme to address a long-standing gap in service provisions for Young Adults (YA) living with type 1 diabetes (T1D). It helps teams to support every child with diabetes in Wales. The transition from young person to young adult and the difficulties of trying to self-manage health is hard at this notoriously turbulent time. SEREN Connect provides tools for all healthcare professionals (HCPs) to deliver information on age-appropriate topics that directly or indirectly impact the lives of YA living with T1D. It aims to influence and improve services across Wales, via paediatric and adult colleagues.
"The SEREN Connect project has identified that one of the big problems in paediatric and young people education is that here aren’t any national programmes and lots of people have been trying to develop them without real success. This work has done just that and is also incredibly innovative, with spectacular outcomes."
The Know Diabetes Service: Supporting Patients Through Innovation
by North West London Health and Care Partnership
The Know Diabetes website was created in 2015 to provide information about user group activities. Since 2017, MyWay Digital Health and Dynamic Health Systems have partnered to redesign and extend the Know Diabetes Service, to: support over 300,000 people with diabetes, previous gestational diabetes or non-diabetic hyperglycaemia; encourage sustained behavioural change using personalised proactive communications; promote public awareness of diabetes; provide information to high-risk ethnicity groups; increase access to formal education programmes with a single point of referral, and support self-management. The relaunched service had over 70,000 users in the last three months and positive feedback.
"The Know Diabetes Service was commendad for its digital innovation in a very challenging area. The project adapted to reflect the COVID-19 situation and was very comprehensive, involving patient user groups."