Care Call: telephone support for people with IGT in Salford

Summary

NHS Salford, working with The Greater Manchester Collaboration for Leadership in Applied Health Research and Care (CLAHRC) wanted to do something to help people diagnosed with impaired glucose tolerance (IGT).

There is strong evidence to suggest that without any lifestyle or medical intervention, approximately 50 per cent of people with IGT will develop Type 2 diabetes. The team knew that randomised controlled trials have shown that relatively modest lifestyle changes can delay or prevent the onset of Type 2 diabetes in people with IGT. They decided to extend a pre-existing telephone support service, called Care Call to patients from Salford diagnosed with IGT.


Challenge

The aims of the project were to prevent/delay the onset of Type 2 diabetes for people diagnosed with IGT by delivering a telephone-based support service in which 75 per cent of service users achieve and sustain one or more lifestyle goals and that 75 per cent of service users rate as assisting them in achieving one or more lifestyle goals. 

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