Co-creating Health (CCH) aims to make self-management an integral part of care for people with long-term conditions. The Health Foundation selected Whittington Health, working in partnership with local patients, as a diabetes demonstration site.
Patients participated in a self-management programme and clinicians undertook consultation skills training, provided by clinical and lay tutors.
Service improvement projects included an agenda/goal setting tool and adapting diabetes templates to support self-management. CCH took a holistic approach, transforming patient–clinician interactions into a collaborative partnership.
Whittington Health is embedding CCH into the care of all patients with long-term conditions.
Whittington Health serves a deprived, ethnically diverse population in London (Islington and Haringey), where the impact of poor diabetes management is significant. Local clinicians understood the critical importance of self-management, but there was not enough support to help people manage their own condition through self-care.
Whittington Health wanted to bring about a fundamental change in local diabetes care, transforming the patient–clinician interaction into a collaborative partnership and redesigning healthcare services to support self-management.
By adopting a whole systems approach, the aim was to embed and sustain a new model of care that puts self-management at the heart of diabetes services.
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