Improving Communication with Families Using a Smartphone App


A communication survey was carried out with children, young people and their families attending the diabetes clinic. Families were unanimously in favour of using an app. Previously, communication between the diabetes team and families was via email or post. This was often inconsistent and an ineffective and inefficient way of getting maximum coverage with any particular communication or message. Not all patients read emails frequently and mailings by post were slow and costly. The app idea came from local schools’ effective use of apps. The majority of local families attending the diabetes service use it. It stores useful information for them, provides links to recommended internet resources, a contact in emergencies and a platform for the local family group to publicise events and information. Feedback from users has been positive, driving further development.

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QiC Diabetes Highly Commended 2018
Type 1 Specialist Service – Children, Young People and Emerging Adults
Improving Communication with Families Using a Smartphone App
by NHS Ayrshire & Arran


Scott Williamson

Job title:
Consultant Paediatrician
Place of work:
NHS Ayrshire & Arran, University Hospital Crosshouse


Quality In Care Diabetes

  • 2020 KEY DATES
  • Open for entry: Wednesday 18 March 2020
  • Entry deadline: Monday 20 July 2020
  • Judging day: Thursday 10 September 2020
  • Awards ceremony: Thursday 15 October 2020
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