The Solent Diabetes Voice – reaching out to the community

Summary

Traditionally, communication has been limited between primary and specialist care when providing holistic, seamless diabetes care. As part of an overall package to support primary care delivering diabetes within the community, the team developed a communication portal: it delivers electronically a diabetes journal, Solent Diabetes Voice (SDV), to every practice manager, lead diabetes GP and lead diabetes nurse within the Portsmouth district. It provides a variety of information, including reviews of pathways, education course delivery modules and new drug developments. In a recent survey, all replies indicated SDV was educational, informative, kept them up to date with diabetes care and events locally and had a positive impact upon their clinical practice.

Challenge

Prior to this IT initiative disseminating the SDV, there was limited capacity within Portsmouth for specialist diabetes care to communicate with primary care regards diabetes care delivery, education delivery, specialist diabetes care services and referral criteria, educational opportunities and new pharmacological developments. Attempts to run face-to-face meetings were limited by the availability of healthcare professionals with ever increasing clinical commitments. The specialist and primary care services were aware of significant educational gaps within the community governing delivery of effective diabetes care and appropriate utilisation of specialty diabetes clinics. Finally, low attendances at diabetes related meetings were in part due to limited dissemination of awareness of these events.

Objectives

To enhance diabetes care within Portsmouth through improving knowledge via an IT solution relevant to delivery of this care. The aim was to develop an IT portal for delivery of an electronic solution (the Solent Diabetes Voice) to every practice manager, lead diabetes GP and lead diabetes nurse (83 practices, 4 CCGs) within the Portsmouth district.

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QiC Diabetes Finalist 2015
Best integrated IT/digital applications initiative
The Solent Diabetes Voice – reaching out to the community
by Queen Alexandra Hospital, Portsmouth NHS Trust



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