Best patient support programme

This award recognises innovation in and development of patient support programmes that complement care provided by treatment specialists in enabling patients to take greater care of themselves, and stay motivated and in control while on treatment. 

Submissions may include initiatives that help patients with hepatitis C maintain their health and improve their quality of life through self-management courses; give patients greater confidence to deal with their condition; make fewer visits to their GP; improve communication with HCPs; 24/7 patient support; improved/increased use of technology to reach patients.  

Entries should demonstrate evidence of the following:

  • Clearly defined project scope
  • Engagement, analysis and understanding of the local community
  • Patient centricity - improved patient care and outcomes
  • Patient insights and evidence-based feedback
  • Assessment of quality improvement before and after the change initiative
  • Impact on staff and/or the organisation
  • Change through innovation
  • Teamwork
  • Transferability to other areas/organisations/departments and sectors
  • Linkage back to care

Judging criteria:

ObjectivesAre the objectives clearly explained and appropriate to the initiative?0-5 points
Planning & implementationHow effective were the methods used to deliver the initiative? How well were they implemented? 0-10 points
Impact & resultsHow successful was the initiative? How well did it meet its objectives? 0-10 points
Patient experienceHow was patient experience measured and how well was the initiative received by patients?0-20 points
Audit & evaluation Was the initiative subject to formal evaluation and were the measures of success appropriate? What evidence-based data exists to support the success of the programme?0-20 points
Future benefitsWhat impact does the project potentially have in the future?0-10 points
SustainabilityHow sustainable was the initiative? What level of impact has the project had (relative to available budget/resources) within its intended environment?0-10 points
ReplicationHow easily could the initiative be adapted to other health authorities?0-10 points
InnovationTo what extent was the initiative innovative or pioneering?0-5 points

QiC Hepatitis C is supported by: