Equality and Diversity – Reducing Variation of Care and Outcomes particularly as it relates to Socioeconomic, Cultural or Racial Determinants

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COVID-19 has changed the way care is delivered to people with long term conditions which is exemplified by the treatment of people with diabetes. The extraordinary work undertaken during the unprecedented pressure of COVID-19 will be reflected in the 2021 awards. We are therefore focusing QiC to recognise the transformation of services and care provision which has been undertaken in response to these unprecedented times.

COVID-19 has shone harsh light on some of the health and wider inequalities that persist in our society. It has become increasingly clear that COVID-19 has had a disproportionate impact on many who already face disadvantage and discrimination. The impact of the virus has been particularly detrimental on people living in areas of high deprivation, on people from Black, Asian and minority ethnic communities (BAME), and on older people, men, those with a learning disability and others with protected characteristics.

A central part of responding to COVID-19 and restoring services must be to increase the scale and pace of NHS action to tackle health inequalities to protect those at greatest risk.” [1]

Have you or your team made changes to the delivery of diabetes care to reduce the variation of care and outcomes in the COVID-19 response?

This category recognises initiatives for people with diabetes and their families and/or carers that illustrate one or more of the eight urgentactions required to tackle health inequalities. These were outlined in the latest phase of COVID-19 response and recovery that have been identified by the NHS national advisory group of leaders from within and beyond the NHS:

  • Protect the most vulnerable from COVID-19
  • Restore NHS services inclusively
  • Develop digitally enabled care pathways in ways which increase inclusion
  • Accelerate preventative programmes which proactively engage those at risk of poor health outcomes
  • Particularly support those who suffer mental ill-health
  • Strengthen leadership and accountability
  • Ensure datasets are complete and timely
  • Collaborate locally in planning and delivering action. [2]

Entries will be judged on five essential criteria: innovation, equality, diversity and variation, results, user feedback along with dissemination and sustainability.

[1]NHS The Equality, diversity and health equalities https://www.england.nhs.uk/about/equality/equality-hub/action-required-to-tackle-health-inequalities-in-latest-phase-of-covid-19-response-and-recovery/

[2] NHS England NHS England » Action required to tackle health inequalities in latest phase of COVID-19 response and recovery

2021 Essential Judging Criteria and Points: the judges will be focusing on the following areas when scoring your entry. Write your entry accordingly

Summary: provide background & brief overview of the initiative. 200 words max


Innovation: 500 words max

  1. Describe the identified need, challenge and context for the initiative
  2. Demonstrate evidence of innovation over and above replacing face to face clinics with virtual appointments: what did you do differently, describe how you adapted and changed with clear objectives and measurement tools to include safety considerations, provide clear emphasis that the project is different to other people's initiatives


Equality, Diversity and Variation: 500 words max

Describe how you have identified and successfully addressed issues related to  equality and diversity. How have your interventions led to a reduction in variation focusing on; access, need, appropriateness, and outcomes/experience


Results: 625 words max

Provide a minimum of six months of results and illustrate how you measured your success vs objectives along with:

  1. Project effectiveness to illustrate demonstrable quality and efficiency improvement(s)
  2. How the initiative brought about change to support improved outcomes and what was the impact for people with diabetes?
  3. Cost efficiency and economic viability: evidence of, and maximising quality health outcomes and minimising NHS costs, getting better value from the NHS budget.


User feedback: 500 words max

Evidence of support from a range of interested stakeholders, e.g. healthcare professionals and/or service users. Please include statements. Describe how feedback was collected and bias was minimised. Provide examples of service user feedback and explain how this is used to drive further improvement.


Dissemination and sustainability:  375 words max

Define the reach of the project i.e.was it done in your hospital or a wider influence and reach? Describe the beneficial elements in terms of improved patient experience that you will you take forward and develop further post pandemic. How easy would it be for another service to directly implement this initiative?


Quality In Care Diabetes

QiC Diabetes is partnered by:
Supported by:
  • 2021 KEY DATES
  • Open for entry:
    Tuesday 20 April 2021
  • Extended Entry Deadline:
    Monday 12 July 2021
  • Judging day:
    Tuesday 7 September 2021
  • Awards ceremony:
    Thursday 14 October 2021