Patient Care Pathway, Secondary, Primary and Specialist Care

Summary: Provide background & brief overview of the initiative

Innovation:

1. Describe the identified need, challenge and context for the initiative
2. Demonstrate evidence of innovation over and above replacing face to face clinics with virtual appointments: what did you do differently, describe how you adapted and changed with clear objectives and measurement tools to include safety considerations, provide clear emphasis that the project is different to other people’s initiatives

Equality, Diversity and Variation:

Describe how you have identified and successfully addressed issues related to equality and diversity. How have your interventions led to a reduction in variation focusing on: access, need, appropriateness, and outcomes/experience

Results:

Provide a minimum of six months of results and illustrate how you measured your success vs objectives along with:

1. Project effectiveness to illustrate demonstrable quality and efficiency improvement(s)
2. How the initiative brought about change to support improved outcomes and what was the impact for people with diabetes?
3. Cost efficiency and economic viability: indicate how your project was funded, evidence of, and maximising, quality health outcomes and minimising NHS costs, getting better value from the NHS budget.

User feedback:

Evidence of support from a range of interested stakeholders, e.g. healthcare professionals and/or service users. Please include statements. Describe how feedback was collected and bias was minimised. Provide examples of service user feedback and explain how this is used to drive further improvement

Dissemination and sustainability: 

Define the reach of the project i.e. was it done in your hospital/organisation or a wider influence and reach? Describe the beneficial elements in terms of improved patient experience that you will take forward and develop further. How easy would it be for another service to directly implement this initiative?