Patient Care Pathway, Secondary and Community

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COVID-19 has changed the way care is delivered to people with long term conditions which is exemplified by the treatment of people with diabetes. The extraordinary work undertaken during the unprecedented pressure of COVID-19 will be reflected in the 2021 awards. We are therefore focusing QiC to recognise the transformation of services and care provision which has been undertaken in response to these unprecedented times.

Please note type 1 pathways should be entered into the type 1 specialist service category and emotional well-being into the Mind and Body Healthy Together category.

Have you or your community, secondary, GP multidisciplinary team (MDT) made significant positive changes to services in response to COVID-19 with demonstrable results of improved quality and delivery of effective integrated services that are based in the community and/or in hospital?

This category recognises innovative patient care pathway initiatives in response to COVID-19 based on patient needs and goals with demonstrable results of improved quality and delivery of effective integrated services that are based in the community and/or in hospital.

Entries will be judged on five essential criteria: innovation, equality, diversity and variation, results, user feedback along with dissemination and sustainability.

2021 Essential Judging Criteria and Points: the judges will be focusing on the following areas when scoring your entry. Write your entry accordingly

Summary: provide background & brief overview of the initiative. 200 words max


Innovation: 500 words max

  1. Describe the identified need, challenge and context for the initiative
  2. Demonstrate evidence of innovation over and above replacing face to face clinics with virtual appointments: what did you do differently, describe how you adapted and changed with clear objectives and measurement tools to include safety considerations, provide clear emphasis that the project is different to other people's initiatives


Equality, Diversity and Variation: 500 words max

Describe how you have identified and successfully addressed issues related to  equality and diversity. How have your interventions led to a reduction in variation focusing on; access, need, appropriateness, and outcomes/experience


Results: 625 words max

Provide a minimum of six months of results and illustrate how you measured your success vs objectives along with:

  1. Project effectiveness to illustrate demonstrable quality and efficiency improvement(s)
  2. How the initiative brought about change to support improved outcomes and what was the impact for people with diabetes?
  3. Cost efficiency and economic viability: evidence of, and maximising quality health outcomes and minimising NHS costs, getting better value from the NHS budget.


User feedback: 500 words max

Evidence of support from a range of interested stakeholders, e.g. healthcare professionals and/or service users. Please include statements. Describe how feedback was collected and bias was minimised. Provide examples of service user feedback and explain how this is used to drive further improvement.


Dissemination and sustainability:  375 words max

Define the reach of the project i.e.was it done in your hospital or a wider influence and reach? Describe the beneficial elements in terms of improved patient experience that you will you take forward and develop further post pandemic. How easy would it be for another service to directly implement this initiative?


Quality In Care Diabetes

QiC Diabetes is partnered by:
Supported by:
  • 2021 KEY DATES
  • Open for entry:
    Tuesday 20 April 2021
  • Extended Entry Deadline:
    Monday 12 July 2021
  • Judging day:
    Tuesday 7 September 2021
  • Awards ceremony:
    Thursday 14 October 2021