Patient Experience

The NHS Outcomes Framework 2015/16 puts the public, patient and carer at the centre of healthcare services from planning to delivery to ensure patients are satisfied with their care.

This award recognises teams and individuals working to ensure a positive patient experience and to optimise patient outcomes. Patient experience includes routine care, emergency care, short stay care, surgical and medical intervention, outpatient and community, care long-term care and end of life care

Initiatives may include:

  • Health literacy – bridging the gap between what HCPs know and what patients understand
  • Patient experience improvement programmes
  • Screening for family members
  • Counselling and information services for people with cancer and parents of children/teenagers with cancer
  • Management of paediatric diagnosis and treatment
  • Pharmacological management experience
  • Nutritional management experience
  • NHS patient logistics services experience
  • Patient feedback process and impact on redesign of a service or services
  • Changing the public understanding of long-term care plans.

Judging criteria:

Objectives Are the objectives clearly explained and appropriate to the initiative? 0-5 points
Planning & implementation How effective were the methods used to deliver the initiative? How well were they implemented?0-10 points
Impact & results How successful was the initiative? How well did it meet its objectives?  0-10 points
Patient experience How patient experience was measured and how well was the initiative received by patients?0-20 points
Audit & evaluation  Was the initiative subject to formal evaluation and were the measures of success appropriate? What evidence-based data exists to support the success of the programme?0-20 points
Future benefits What impact does the project potentially have in the future? 0-10 points
Sustainability How sustainable was the initiative? What level of impact has the project had (relative to available budget/resources) within its intended environment? 0-15 points
Replication How easily could the initiative be adapted to other health authorities? 0-10 points
Supported by: