Improving Cancer Patient Experience – Implementing the Recovery Package


Whittington Health is a small local district general hospital providing care for patients in Islington and Haringey. Oncology services work alongside site-specific tumour services as well as supporting services at the Royal Free and University College London hospitals. Clinical Nurse Specialists (CNS) are considered fundamental to ensuring patient care is co-ordinated, person-centred and is a mandatory requirement of cancer care; they have been identified as the single most important factor associated with high patient satisfaction scores. The CNS team has utilised its knowledge, expertise and compassionate care to implement elements of the recovery package and improve cancer patient experience.


In January 2014 the cancer CNS team had been without a lead nurse for over 12 months and had not met as a working team for over 20 months. Cancer CNS work predominately independently of each other within different tumour types. 


The overall aim of the team is to improve cancer patient experience. To meet regularly in order to review objectives, share good practice on what is working well within the project and develop strategies to overcome any difficulties.

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QiC Oncology Commended 2016
Cancer Team of the Year
Improving cancer patient experience – implementing the recovery package
by Whittington Health


Karen Phillips

Job title:
Lead Cancer Nurse
Place of work:
Whittington Health
07867 372715

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